In the unlikely event your customer is not happy with their purchase, they may return it for a refund within 14 days of receiving the original order. All items must be unworn/not played with, in a resalable condition with all tags still attached and in the original packing/box. We inspect all returns and if we believe any of the above has not been adhered to, we can return the item to you or your customer at you or your customers own cost. Please note that should you or your customer refuse to pay for an item to be returned we reserve the right to dispose of it within 28 days. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Our decision regarding the condition of the returned goods is final. If the returned goods are found to be faulty, defective or not the ordered product we will refund the total cost of the item plus the original postage. To avoid situations when a customer claims the item is faulty, defective or not the ordered product we suggest you first ask for photographic evidence to assist you in deciding your next step. We do not refund any postage costs for returning a faulty, defective or not the product ordered items but if we can see from photographic evidence supplied by you that there is a fault we can issue a pre paid label by email for you to forward to your customer.
Please also include your name along with order number and address so we can find you on our systems easily
Thank you
Starlight Babies

Email Address:

Phone Number: 07498503654

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